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I need to return an item

Remember, as we are dealing with live products substitution may occasionally occur, and you agree to and accept that this may happen by placing an order with us. Substitutions are very rare, but where they do occur you will generally get a comparable product that is of equal or greater value. If the substitution forms a significant part of your overall order, we will discuss this with you first.

Please also remember that, as mentioned in other areas of the website, we supply young plants. They will not, at Point of Arrival resemble the plants in the accompanying images. In fact, depending on the plant in question and the time of year purchased, your plant may occasionally not even have foliage as it may be in a state of dormancy.

If you are not completely satisfied with your purchase, please email us, quoting your name, address, order number and the nature of your complaint. We offer a completely 'No Quibble Guarantee' with our products, so if for any reason you are not completely satisfied, just return the goods within 14 days, and we will replace or refund you the full cost of your purchase.

Please note:
If you require a different product (rather than a straight swap out of the same product) you will need to place a new order online and return the original item for a refund.

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