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Do you make subsitutions?
    Generally we do not.

Please remember that as we are dealing with live products substitution may occasionally occur, and you agree to and accept that this may happen by placing an order with us.

Substitutions are, however, very rare but where they do occur you will generally get a comparable product that is of equal or greater value. If the substitution forms a significant part of your overall order, we will discuss this with you first.

Substitutions where they do occur, are generally made in the 'collection' type products that we offer.
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